Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and Paid2Marketing ("Company," "we," "us," or "our"), a digital marketing and communications agency registered in Sri Lanka.

By creating an account, subscribing to a plan, or otherwise accessing or using any part of the Paid2Marketing platform, website, or services (collectively, the "Services"), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are using the Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and all references to "you" shall refer to that organisation.

2. Description of Services

Paid2Marketing provides a suite of digital marketing and business communication tools, including but not limited to:

• SMS Marketing — bulk messaging, OTP delivery, and campaign management
• Email Marketing — campaign builder, automation, and deliverability tools
• Social Media Marketing — multi-platform scheduling, analytics, and AI content tools
• PBX & VoIP Solutions — cloud telephony, SIP trunking, and IVR management
• Chat CRM & Chatbot — live chat, AI chatbots, and multi-channel inbox
• CRM — contact management, pipeline tracking, and automation workflows
• Analytics — cross-channel dashboards, custom reports, and data export
• Support Tickets — multi-channel ticketing, SLA management, and agent reporting

We reserve the right to modify, suspend, or discontinue any feature or service at any time, with or without notice, without liability to you.

3. Account Registration

3.1 Eligibility

You must be at least 18 years of age or the legal age of majority in your jurisdiction to register an account. By registering, you represent that you meet this requirement.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to:

• Immediately notify us of any unauthorised access or security breach at support@paid2marketing.com
• Never share your password with third parties
• Log out of your account at the end of each session on shared devices

Paid2Marketing will not be liable for any loss or damage arising from your failure to comply with these security obligations.

3.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update it promptly if it changes. Providing false information may result in immediate account termination.

4. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

• Send spam, unsolicited messages, or marketing communications to recipients who have not opted in
• Use the Services to transmit illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable content
• Violate any applicable law or regulation, including data protection and anti-spam laws (e.g., CAN-SPAM, GDPR, TCPA)
• Impersonate any person or entity or misrepresent your affiliation with any organisation
• Attempt to gain unauthorised access to any part of the platform or other users' accounts
• Introduce viruses, malware, or any other harmful code into the platform
• Use the Services to promote multi-level marketing, pyramid schemes, or fraudulent investment opportunities
• Reverse engineer, decompile, or disassemble any part of the platform
• Resell, sublicense, or otherwise commercialise the Services without our prior written consent
• Use automated tools (bots, scrapers) to access the platform in a manner that exceeds normal usage patterns

We reserve the right to suspend or terminate any account that we reasonably believe is in violation of this Acceptable Use Policy, without prior notice.

5. Billing & Payment

5.1 Subscription Plans

Paid2Marketing offers monthly and annual subscription plans. All prices are listed in USD unless otherwise stated, and may be displayed in equivalent LKR or EUR for informational purposes. The USD price is the authoritative billing currency.

5.2 Payment Processing

Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). By providing payment information, you authorise us to charge your selected payment method for all applicable fees.

5.3 Taxes

All fees are exclusive of applicable taxes. You are responsible for paying any taxes, levies, or duties imposed by your local tax authority in connection with your use of the Services.

5.4 Price Changes

We reserve the right to change subscription pricing at any time. We will provide at least 30 days' prior notice of any price increase via email. Continued use of the Services after the effective date of a price change constitutes your acceptance of the new pricing.

5.5 Failed Payments

If a payment fails, we may attempt to recharge your payment method up to three times within 7 days. If payment remains unsuccessful, your account may be suspended until the outstanding balance is settled.

6. Cancellation & Termination

6.1 Cancellation by You

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period. You will retain access to the Services until that date.

6.2 Termination by Us

We may suspend or terminate your account immediately and without notice if we determine, in our sole discretion, that you have:

• Violated these Terms or our Acceptable Use Policy
• Engaged in fraudulent, illegal, or harmful activity
• Failed to pay any outstanding amounts after reasonable notice
• Provided false registration information

6.3 Effect of Termination

Upon termination, your right to access the Services immediately ceases. We may delete your account data in accordance with our data retention policies outlined in our Privacy Policy. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) shall continue to apply.

7. Intellectual Property

7.1 Our Property

The Paid2Marketing platform, including its software, design, trademarks, logos, and all content created by us, is the exclusive property of Paid2Marketing and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works of our platform without our prior written consent.

7.2 Your Content

You retain ownership of all content you upload to the platform ("Your Content"), including contact lists, campaign content, and custom templates. By uploading Your Content, you grant Paid2Marketing a non-exclusive, royalty-free, worldwide licence to host, process, and display Your Content solely for the purpose of providing the Services to you.

7.3 Feedback

If you provide feedback, suggestions, or ideas regarding the Services, you grant us the right to use such feedback without restriction or compensation to you.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Paid2Marketing and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business
• Loss of data or inability to deliver messages
• Costs of substitute services
• Any other loss arising from your use of or inability to use the Services

Our total aggregate liability to you for any claim arising under these Terms shall not exceed the total amount paid by you to Paid2Marketing in the three (3) months preceding the claim.

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Indemnification

You agree to indemnify, defend, and hold harmless Paid2Marketing, its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use of the Services in violation of these Terms
• Your violation of any applicable law or third-party right
• Your Content infringing any intellectual property or privacy right of a third party
• Any claim by a recipient of messages sent through our platform alleging unlawful or unsolicited contact

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If the parties cannot resolve the dispute within 30 days, the dispute shall be submitted to binding arbitration in Colombo, Sri Lanka, in accordance with the applicable arbitration rules.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Sending an email to the address associated with your account, and/or
• Displaying a prominent notice on the platform

Changes will take effect 14 days after notification, or immediately for changes required by law. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: support@paid2marketing.com
• Company: Paid2Marketing
• Location: Sri Lanka