Deliver exceptional customer support at scale
Give your support team the tools they need to resolve issues faster and customers the experience they deserve. Our ticketing system unifies email, chat, phone, and social queries into one organised inbox with powerful automation.
Multi-Channel Inbox
All support requests — email, live chat, social DMs, and phone — are funnelled into a single organised inbox.
SLA Management
Set response and resolution time targets per ticket priority. Get alerts when SLAs are at risk.
Custom Workflows
Auto-assign, auto-tag, escalate, and close tickets based on rules you define — no manual sorting.
Agent Performance Reports
Track each agent's response times, resolution rates, CSAT scores, and ticket volumes.
All Features
Multi-Channel Inbox
All support requests — email, live chat, social DMs, and phone — are funnelled into a single organised inbox.
SLA Management
Set response and resolution time targets per ticket priority. Get alerts when SLAs are at risk.
Custom Workflows
Auto-assign, auto-tag, escalate, and close tickets based on rules you define — no manual sorting.
Agent Performance Reports
Track each agent's response times, resolution rates, CSAT scores, and ticket volumes.
Priority Routing
VIP customers, urgent issues, and high-value tickets are automatically routed to the right agents.
Email & Chat Support
Customers can submit tickets via email or live chat widget and receive updates in the same channel.
Unlimited Agents (Enterprise)
Scale your support team without per-seat costs holding you back.
Dedicated Manager (Enterprise)
Enterprise accounts get a dedicated customer success manager for setup, training, and optimisation.
Simple, Transparent Plans
Start free, upgrade as you grow. No hidden fees, no long-term contracts.
Basic
3 agents, 500 tickets/mo
- 3 agents
- 500 tickets/month
- Email & chat channels
- Basic SLA rules
- Email support
Pro
15 agents, 5,000 tickets/mo
- 15 agents
- 5,000 tickets/month
- All channels
- Custom workflows
- Agent reporting
- Priority support
Enterprise
Unlimited agents & tickets
- Unlimited agents
- Unlimited tickets
- Priority routing
- Advanced SLA management
- Dedicated manager
- 24/7 support
Need all 8 services? See our Combo packages and save 40%+
Who uses Support Tickets?
Businesses of all sizes use Support Tickets to connect with customers, automate repetitive tasks, and drive measurable growth.
- ✓SaaS product customer support
- ✓E-commerce returns and order issue handling
- ✓Telecom customer complaint management
- ✓Healthcare patient query management
- ✓B2B enterprise account support
- ✓Internal IT helpdesk ticketing
Common Questions
What channels can customers use to submit tickets?
Customers can submit via email, live chat widget, Facebook Messenger, Instagram DMs, and a web-based customer portal.
What is an SLA?
A Service Level Agreement (SLA) defines how quickly you commit to responding to and resolving tickets. Our system tracks these automatically and alerts agents when targets are at risk.
Can customers check the status of their ticket?
Yes — customers receive email updates at each stage and can log into the customer portal to view their ticket history and status.
How do custom workflows work?
You define rules like: if ticket subject contains 'urgent' AND channel is email, assign to senior team and set priority to high. Rules run automatically on every incoming ticket.
Ready to try Support Tickets?
Start with a free consultation. We'll help you choose the right plan for your business.